Limitation to the number of visits which may be used within a 12 month period. If not used, these will expire after 12 months. Extra visits will be charged at the current rate
A dedicated group set up with the YAH Smart Home maintenance team to provide prompt support.
Contact our office and engineers to help resolve any issues over the phone.
Applicable to any additional service requested which are not considered as maintenance or technical support, such as new equipment.
The number of visits offered by MSJ Smart Home to run system checks, updates and provide maintenance reports. Annual checks are carried out at the start of the AMC.
Allows YAH access to your system remotely in order to troubleshoot any issues. When remote support for Bronze package is provided, this will be considered as a service visit. One service visit will be deducted for each use, where the issue is resolved remotely. Other packages include unlimited remote support.